♛ Support & Care

• How do I care for my Josie Chen jewelry and accessories?

Clean your jewelry and gently wipe with a soft cloth. Avoid the use of water or any other chemical, as it can damage your jewelry. Other things to note: salt water can damage your jewelry, as can chlorine (chlorine can also discolor your jewelry). The sun can also bleach and lighten your jewelry. Do not wear your jewelry while swimming, and make sure to keep it in a dark place out of direct sunlight.

Protect your product from humidity and keep it away from direct sources of heat, such as radiators and the inside of cars in summer. For surface stains, we recommend cleaning with a soft, damp cloth with water. Never use solvent. Avoid contact with hand cream, hand sanitizer, make-up and perfume.

• How do I wear Josie Chen jewelry and accessories?

Josie Chen jewelry is designed on a mix and match principle. You can combine as many or as few pieces from any of our collections and use them to create your own look. We offer inspiration on how you can mix and match on each jewelry collection page.

You can also wear all Josie Chen accessories in unique and innovative ways. We have bracelets that can double as hair accessories and even rings that can be worn as earrings. Many of our earrings don’t require pierced ears.

• Is your jewelry hypoallergenic?

Josie Chen jewelry is hypoallergenic and good for sensitive skin.

• How do I start the warranty and return process?

If the damages are covered by our guarantee, you must contact us at info@josiechenrange.co.uk Josie Chen range will send a replacement piece to you free of charge.